Help the NHS this winter by choosing right healthcare – Telford residents urged

Telford and Wrekin residents are being urged to help look after the NHS this winter by thinking carefully about whether they really need to visit A&E with minor illnesses and injuries.

Telford and Wrekin Clinical Commissioning Group is launching Choose Well 2014 today asking people to think twice about where they go to get treatment rather than heading straight to A&E. The best option may be to stay at home to recover, to visit a pharmacy for treatment or advice, to book a GP appointment, or to call Shropdoc or NHS 111 for advice.  

This comes after Health and Social Care Information Centre (HSCIC) statistics for 2012/13 revealed that almost one in two* people who visited accident and emergency with an illness or injury really didn’t need to be there.

GP Dr Mike Innes, Chair of the CCG said: “A&E is only for people with life-threatening injuries or illness. If you’re not sure where to go, call Shropdoc or NHS 111 for advice on what healthcare service you need.”

Government data  show that of the total 18.3 million accident and emergency attendances across England in 2012/13, 6.3 million people – 34.4 per cent - only required guidance or advice, while 2.3 million – 12.8 per cent - needed neither advice nor treatment. The total cost of treating these 8.6 million was almost £1billion, based on the average A&E visit bill being £114**. Last year over 42,000 people attended A&E in Telford and Wrekin – this equates to a cost of around £4.4million.

Dr Innes added: “The truth is self-care – which means treating yourself – is often the only treatment for minor ailments, such as headaches, colds and flu, or minor injuries like muscle pulls and strains. Your local pharmacy is a great place to go for healthcare advice on many common conditions. And you should visit your GP if you’re still experiencing symptoms of illness after a few days.

“But remember, your doctor can’t treat viruses such as colds, flu or sickness bugs with antibiotics – the only cure for these is bed rest, getting as much fluid as you can and by using over-the-counter medication.”

For more advice, visit, or visit Telford and Wrekin CCG’s website at


* Statistics taken from Health and Social Care Information Centre (HSCIC) ‘Focus on Accident and Emergency - December 2013’.
** Department of Health 2012-2013 data.