Walk-in Centre move will bring benefits for Shropshire patients and medics

Shropshire’s NHS Walk-in Centre will open in its new home for the first time on Monday 15 December.

The centre, which allows people to see a GP or nurse without an appointment, will be opening its doors in newly refurbished accommodation at the Royal Shrewsbury Hospital.

The Walk-in Centre will offer exactly the same services and it will be run by the same team – but it will be in a far more accessible destination, located alongside A&E in the county’s main hospital.

Dr Caron Morton, Accountable Officer for Shropshire Clinical Commissioning Group said: “This is a move that clinicians have been eagerly anticipating.

“It means we will have emergency and urgent care co-located on the same site. This is now regarded both nationally and internationally as the optimum approach for delivering the best treatment for patients. The fact we have been able to relocate the service in time to deal with the annual spike in demand caused by the onset of winter is a huge bonus.”

The Walk-in Centre has been highly regarded by patients since it opened in 2009, but often the location of the centre has been difficult for people to find. While it has always served everyone in the county, the vast majority of people who use the centre have lived in the immediate vicinity.

Dr Morton said: “All the evidence demonstrates that having an urgent care facility, such as the Walk-in Centre, co-located alongside A&E benefits patients and allows them to be seen by the most appropriate health professional the first time.

“The College of Emergency Medicine has called for primary care centres to be sited alongside emergency centres. This is intended to address "crowding theory" which demonstrates that overcrowded A&E departments mean poorer patient outcomes. There are additional advantages to teams of skilled staff working at co-located centres as they can learn from each other in a totally beneficial way.”

Dr Kevin Eardley, Care Group Medical Director for Unscheduled Care at The Shrewsbury and Telford Hospital NHS Trust, said: “Enhancing walk-in services at the Royal Shrewsbury Hospital will mean that people who urgently need assessment with non-life threatening injuries or illnesses could be seen more quickly by GP walk-in service staff.

“Walk-in staff have particular skills that will support timely and effective management of those presenting with minor illnesses and injuries, providing existing A&E staff with more capacity to manage the most complex and severe illnesses and injuries.”

Dr Edwin Borman, Medical Director at The Shrewsbury and Telford Hospital NHS Trust, added: “Many people who attend the Emergency Department could be cared for by a GP. Bringing together the walk-in centre and A&E department will offer a new ‘one-stop’ service for people with urgent injuries and illnesses.”

The Walk in Centre will be open from 8am-8pm every day.

Help the NHS in Shropshire this winter by choosing the right healthcare

Shropshire residents are being urged to help look after the NHS this winter by thinking carefully about whether they really need to visit A&E with minor illnesses and injuries.

Shropshire Clinical Commissioning Group (CCG) is launching Choose Well 2014 this week asking people to think twice about where they go to get treatment, rather than heading straight to A&E. The best option may be to stay at home to recover, to visit a pharmacy for treatment, to book a GP appointment, or to call NHS 111 for advice and signposting to a healthcare service. 

This comes after Health and Social Care Information Centre (HSCIC) statistics for 2012/13 revealed that almost one in two* people who visited accident and emergency with an illness or injury really didn’t need to be there.

Shropshire CCG vice chair Dr Bill Gowans said: “A&E is primarily for people with life-threatening injuries or illness. If you’re not sure where to go, call NHS 111 for advice on what healthcare service you need. You will often find that telephone advice is all you need to be reassured and know what to do.”

HSCIC figures show that of the total 18.3 million accident and emergency attendances across England in 2012/13, 6.3 million people – 34.4 per cent - only required guidance or advice, while 2.3 million – 12.8 per cent - needed neither advice nor treatment. The total cost of treating these 8.6 million was almost £1billion, based on the average A&E visit bill being £114**.

Dr Gowans added: “The truth is self-care – which means treating yourself – is often the only treatment you need for minor ailments, such as headaches, colds and flu, or minor injuries like muscle pulls and strains. Your local pharmacy is a great place to go for healthcare advice on many common conditions. And you should visit your GP if you’re still experiencing symptoms of illness after a few days.

“But remember, your doctor can’t treat viruses such as colds, flu or sickness bugs with antibiotics – the only cure for these is bed rest, getting as much fluid as you can and by using over-the-counter medication.”

For more advice, visit www.choosewellmidlands.nhs.uk , or visit Shropshire CCG’s website at www.shropshireccg.nhs.uk .

* Statistics taken from Health and Social Care Information Centre (HSCIC) ‘Focus on Accident and Emergency - December 2013’.
** Department of Health 2012-2013 data.

Help the NHS this winter by choosing right healthcare – Telford residents urged

Telford and Wrekin residents are being urged to help look after the NHS this winter by thinking carefully about whether they really need to visit A&E with minor illnesses and injuries.

Telford and Wrekin Clinical Commissioning Group is launching Choose Well 2014 today asking people to think twice about where they go to get treatment rather than heading straight to A&E. The best option may be to stay at home to recover, to visit a pharmacy for treatment or advice, to book a GP appointment, or to call Shropdoc or NHS 111 for advice.  

This comes after Health and Social Care Information Centre (HSCIC) statistics for 2012/13 revealed that almost one in two* people who visited accident and emergency with an illness or injury really didn’t need to be there.

GP Dr Mike Innes, Chair of the CCG said: “A&E is only for people with life-threatening injuries or illness. If you’re not sure where to go, call Shropdoc or NHS 111 for advice on what healthcare service you need.”

Government data  show that of the total 18.3 million accident and emergency attendances across England in 2012/13, 6.3 million people – 34.4 per cent - only required guidance or advice, while 2.3 million – 12.8 per cent - needed neither advice nor treatment. The total cost of treating these 8.6 million was almost £1billion, based on the average A&E visit bill being £114**. Last year over 42,000 people attended A&E in Telford and Wrekin – this equates to a cost of around £4.4million.

Dr Innes added: “The truth is self-care – which means treating yourself – is often the only treatment for minor ailments, such as headaches, colds and flu, or minor injuries like muscle pulls and strains. Your local pharmacy is a great place to go for healthcare advice on many common conditions. And you should visit your GP if you’re still experiencing symptoms of illness after a few days.

“But remember, your doctor can’t treat viruses such as colds, flu or sickness bugs with antibiotics – the only cure for these is bed rest, getting as much fluid as you can and by using over-the-counter medication.”

For more advice, visit www.choosewellmidlands.nhs.uk, or visit Telford and Wrekin CCG’s website at www.telfordccg.nhs.uk

 

* Statistics taken from Health and Social Care Information Centre (HSCIC) ‘Focus on Accident and Emergency - December 2013’.
** Department of Health 2012-2013 data. 

Telford Health Care Assistant Voted an Inspiration in Telehealth

A health care assistant from Telford has won the ‘Most Inspirational Clinical Champion’ award for her work with patients using digital health to achieve better outcomes.


The awards are a celebration of the dedication and hard work teams across the country make in offering patients the opportunity improve their health outcomes by supporting self-management.


Judy Sneade, from NHS Telford and Wrekin Clinical Commissioning Group, has worked closely with Lawley Medical Practice and was recognised for all the work she has done with patients on the use of Florence which is a mobile phone based application more commonly known as ‘Flo.’


This system was applied through the GP practice using interactive text messaging for hypertensive patients. During September last year, Judy managed to recruit 57 patients using Flo, out of which 12 were diagnosed with hypertension and only two of them failed to manage using Flo.


“At Lawley Medical Practice we always strive to provide a high quality service for our patients,” said Judy. “I was very honoured to be nominated for this award by the practice manager, Nicki Mott.

"It has made a great difference to our patients for them to be able to partake in their own healthcare," she said. "I would recommend any practices not already using Flo to give it a try as you will soon see the benefits for patients, which also brings a reduction in the number of GP appointments. I am now looking forward to promoting it in other areas of healthcare.”


Chief Officer, David Evans, from NHS Telford and Wrekin CCG praised Judy for her efforts: “It’s nice to see someone who has worked so hard to embrace new technology being recognised in this way.

"We congratulate Judy and hope others will also take advantage of tools like this where there are so many benefits to both patients and the health profession.”


The awards were held last week at the Britannia Stadium, in Stoke.

NHS Future Fit invited to meet Shropshire Seniors

The NHS Future Fit team is delighted to have been invited to present at the Shropshire Seniors monthly meeting on Friday 21 November at Bridgnorth Community Hall in Severn Street. The team, which includes local clinicians, will be there between 2pm and 4pm giving an overview of the programme, outlining proposals, gaining feedback and answering questions.


Margaret Cosh, Chair of Bridgnorth & District Senior Citizens’ Forum, said: “We are really pleased that the NHS Future Fit team are visiting us and taking part in our monthly meeting. It is really important for the people of Bridgenorth that we know what health proposals are being looked at and have the opportunity to put forward our views on what should happen with our health services in the future. We welcome anyone young or old to come along on the day and hear more about NHS Future Fit.”


The NHS Future Fit Programme aims to make sure local health services continue to meet the needs of everyone living and working in Shropshire, Telford & Wrekin and Mid-Wales. Local patients, doctors, nurses and other health professionals are working together to develop a way of delivering high-quality care, using modern medicines and technologies to ensure services are fit for the future.


If you would like to come along to the Shropshire Seniors event and hear more about the NHS Future Fit programme please call Margaret Cosh from Bridgnorth Seniors to confirm your attendance on 01746 714248.


Refreshments will be available.